Freedom Mortgage Corporation Reviews and Complaints

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Freedom Mortgage Corporation Reviews

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  • FM is saying March 2014 payment not received.



    However. it cleared by checking account on March 5, 2014. I am deaf. Thus, my mother has been in contact with Customer Service. For privacy issues, I have gotten on the phone to authorize discussions of my account with FM several times. Now, 04/10/14, FM will not talk to my mother. I sent copies of checks and bank stmts certified in March 2014 with the April 2014 payment. FM posted April mortgage to March mortgage, I receive my source of income on the 20th of each month. I immediately tender subsequent mortgage. I am receive late notices. I sent letter overnight with supporting... More...
    (Miscellaneous)
    claysparob's Picture   claysparob    0 Comments   Comments
  • WORTHLESS



    Freedom Mortgage took two payments out of my account at one time. I was told that it would take 78 hours to get this fixed. This of course locked my checking account making it back up all my other bills. They were not very willing to help or take this situation into consideration especially when it was their fault.... A month later I am still dealing with this issues and keep getting bounced around because not one person can fix the issue. I now have been dealing with all the same people. The loan/ debit collectors are NASTY and very rude!!!!!!! Please go through another company to save... More...
    (Real Estate, Brokers, Mortgages)
    Driver88's Picture   Driver88    0 Comments   Comments
  • Total waste of time.



    Freedom Mortgage is a total waste of time. If I had the money, I would sue them. I contacted FM June 6, 2013. I gave the loan officer (Allan) all info, and permissions. We (so he said) locked in a rate of 3.5%. Two weeks later another rep from FM contacts me needing my homeowners insurance information. No problem. After another week or so, I am contacted to get payoff information. Done. Next, they needed me on the phone with the credit agencies. No problem. We are now in July and they are telling me they need ME to pay $401.00 to keep my rate locked. I say, okay, let's get this done... More...
    (Real Estate, Brokers, Mortgages)
    AlfredTheGr8's Picture   AlfredTheGr8    1 Comments   Comments
  • VA Refinance Nightmare



    Started my refinance paperwork June 2013, had a rate lock of 3.75% for VA refinance. It is not August 2013, 60 days have passed, and my rate lock agreement has expired. I have dealt with 3 different people processing my loan application. Each time I've sent documentation via electronic mail, and immediately submitted necessary documents within 24 hrs. One week prior to my rate lock agreement expiring, I received an email from the third freedom mortgage loan processor who requested more documents for underwriting to review, and even documents that were previously submitted. After... More...
    (Credit Cards, Finance, Banks)
    gamlasvegas's Picture   gamlasvegas    2 Comments   Comments
  • LISA



    AFTER MULTIPLE CALLS & ASKING THEM TO PLEASE CALL ME AFTER I GOT OFF WORK AT 5PM THEY CONTINUED TO CALL ME ALL DAY LONG MULTIPLE TIMES AND EVEN AFTER I TOLD THE REP TO JUST REMOVE ME FROM THEIR CALLBACK LIST - DO NOT CALL - I STILL AM RECEIVING CALLS...I AM EVEN RECEIVING HANG UP CALLS NOW AND I KNOW ITS FREEDOM MORTGAGE CAUSE IT'S COMING FROM THE SAME NUMBER (313)373-2496 AND (313)373-2827. I WILL NOT EVEN CONSIDER USING THEM NOW. More...
    (Real Estate, Brokers, Mortgages)
    LBROWN2011's Picture   LBROWN2011    0 Comments   Comments
  • SUGGESTION BOX



    Suggestions for improvement in customer care. Through Lending Tree, we were contacted by Freedom Mortgage Corp. among other companies to refi our current home mortgage. To all of these companies, we gave all the info required for a credit check and, of course, the property address. After we received a call from number six, we decided to sift through the first six and decide on our best option. We decided on a company to refinance with and notified all other companies that we did not care to pursue further dealings in refinancing with them. Of course, all 6 companies inquired into our... More...
    (Credit Cards, Finance, Banks)
    Sharonh28's Picture   Sharonh28    0 Comments   Comments
  • FREEDOM MORTGAGE CORP



    Be forewarned. Freedom Mortgage is not a Mortgage company. They are a provider of information. They do not directely give you a loan.When I first contacted Freedom, I gave them the following info. five years ago I was forced into bankruptsy by Country Wide Mortgage , a bunch of thieves that the goverment finally closed down, I also gave them my address, that I lived in Villages of Oreo in Delray Beach Florida, all olf my credit info. They said every thing looked good and there does not seem to be a problem, but they needed $ 375.00 for an apprasal before they could finalize the loan.... More...
    (Real Estate, Brokers, Mortgages)
    1969cessna's Picture   1969cessna    0 Comments   Comments
  • stay away!! Worst refinance ever!!!



    This is the worst refinance company ever. First day I was suppose to close nobody showed up and the company did not even call. I had to call them and was told a paper didnt come in but I guess it was not important for them to let me know that after I took off work and waited all day! The second time I was suppose to close I closed that afternoon the next day they called me at 1 pm to ask how it went and I told them it went good and then at 3pm they called and told me I was gonna have to close again because once again they did not get all the papers! The third time I closed we closed but... More...
    (Real Estate, Brokers, Mortgages)
    brandrobinson's Picture   brandrobinson    1 Comments   Comments
  • Worst ever



    Freedom Mortgage contacted me to refinance my home over 6 weeks ago. Since then they have been constantly calling me and emailing me prompting me to return preliminary documents they sent me in order to get the refinance started. I have repeatedly told them that most of the information on the documents they sent is incorrect., INCLUDING THE ADDRESS OF THE PROPERTY TO BE REFINANCED! They refuse to provide me with documents that are correct but continue to harass me to sign and return the incorrect documents. I should not be expected to sign documents stating that I will subsequently owe... More...
    (Real Estate, Brokers, Mortgages)
    linkb's Picture   linkb    0 Comments   Comments
  • Poor customer service from Freedom Mortgage



    I recently re finance my home to freedom mortgage from wells fargo bank. I used to get excellent customer service from Wells fargo. Wells Fargo send me a check for my escrow balance and I authorize FM to withdraw the money from my bank. Since last two months the money is sitting in the bank. I called the customer service today and I was holding the phone over 1 hr and 10 min. to talk to someone about this issue. OMG I made a wrong choice. I never recommend this company anyone. Please dont refinance your home with this company. I dont know what I am going to face in the future. Extreme poor... More...
    (Real Estate, Brokers, Mortgages)
    bejipappachen's Picture   bejipappachen    0 Comments   Comments
  • Freedom Mortgage Shines



    I must admit that when i got the flyer from Freedom Mortgage and i started researching the company and read all the bad reviews i was very skeptical about doing business with them. However I do know you have too take bad reviews with a very small grain of salt. With that being said i went ahead and contacted them, everyone was very helpful from start to finish. Anytime i had a question or concern they always returned my calls and made sure all my questions were answered promptly and professionally. There were absolutely no surprises at anytime during the process. They always kept me up to... More...
    (Real Estate, Brokers, Mortgages)
    dspencer's Picture   dspencer    3 Comments   Comments
  • Mortgage



    Where do I start? I was called by Meridias Capital and told that I was one of many people that qualifide for the Obamah modification program. I was refinanced and everything was fine until my mortgage was sold to Freedom Mortgage. Because they failed to get all my information correct I had not recieved my first statement from them. I called the previous mortgage co. to find out what was going on. They gave me a no. to call freedom mortgage. After calling them they stated that I did not have a correct account#. They couldnt find anything under my name, but ussured me they would work on it... More...
    (Real Estate, Brokers, Mortgages)
    debraash's Picture   debraash    0 Comments   Comments
  • Foreclosure



    we have been working with this mortgage company for years- we paid our mortgage on time our whole entire length of it we began to experience financial issues last year aso we contacted them about the presidents program- OMG we had to fax send refax call etc for 6 months then we were put through to a woman rochelle in the modification program she promised to help it took another 3 months or more and said we werent eligible then approved us for a PRP well then when i tried to pay my mortgage for 5 months they said we were ineligible and had to pay the full amount- 5 months later we were put... More...
    (Miscellaneous)
  • Beware of Freedom Mortgage



    Freedom, which uses loancare to handle your account is borderline loan sharks. They never return phone calls. I'm on the phone with them almost daily. I was forced to refi with another bank and happy to have done it. And, ofcourse they fee'd me to the tune of 1700 dollars...not to mention the 5 bi-weekly payments they seem to have lost. I'm sure they'll figure it out sooner or later ...but meanwhile i get treated like crap while they keep dodging my calls. They are rude most of the time and no one is able to answer a simple question. Please...save yourself alot of... More...
    (Real Estate, Brokers, Mortgages)
    fatbill's Picture   fatbill    1 Comments   Comments
  • The Best



    Has a first time hown buyer and a poor credit rating, they financed me at 5.25% on a VA loan. Every time I call with a question I always get a very helpful and friendly person who works with me and explains every thing. I would recommend this company to any one. I have no clue why people have had a bad time with them. Maybe they have a personality disorder that makes them unfriendly to start. But once again I give this company 5 stars. T. Scheider More...
    (Real Estate, Brokers, Mortgages)
    thadscheider's Picture   thadscheider    2 Comments   Comments
  • Loan



    I refinanced my 5% fixed rate mortgage and 7.25% fixed rate second mortgage into a 7.875% fixed rate with Freedom Mortgage Corp. Shame on me, shame on them. I, too, was quoted fees that varied tremendously from the final and was told by my loan officer that some fees would be refunded after closing. Well, after closing, the loan officer told me his manager would not approve the refunds because he had abused his discretion too many times. Ha-whatever. I knew better and should have run with my gut instinct. So, my monthly outlay increased, though I did "consolidate" some... More...
    (Real Estate, Brokers, Mortgages)
    akorngiebel's Picture   akorngiebel    0 Comments   Comments
  • HIGH PMI, POOR, POOR CUSTOMER SERVICE



    Freedom Mortgage will lead you to believe that your payments will be lowered by lowering your interest rate. They will charge you a low (couple of hundred dollars) lock-in fee and close the mortgage in a matter of a week or so. They will email you and mail you disclosures and revised disclosures and packets of information for you to read before your closing (in a couple of days byt he time you receive everything). They will hire a notary to come to your home and close the mortgage. Your payment will look lower, but read your truth-in-lending statements and disclosures carefully. You are... More...
    (Real Estate, Brokers, Mortgages)
    disgustedbyfm's Picture   disgustedbyfm    1 Comments   Comments
  • Bad



    Freedom Mortgage failed to meet our written agreement through Flagship Financial. They fail to complete the closing four times, causing me to pay fees to my current mortgage bank, and at the end causing my locked interest rate with Freedom Mortgage to expire. Freedom mortgage was responsible for the delays, now they want me to pay for the rate I had originally locked with no buy down fee, because the interest are higher. They have pulled my credit several times to cause my credit score to go down because of too many inquiries. I lost a good opportunity to refinance with a good interest... More...
    (Real Estate, Brokers, Mortgages)
    TXSoldier's Picture   TXSoldier    0 Comments   Comments
  • FORTUNATE



    Became acquainted with Freedom through an internet inquiry into various forms of financing for an existing mortgage. After daily morning phone calls, on some day several calls a day I made a decision this was a company I did not want to engage in business with. Subsequently I was sent very insulting and condescending emails by the Cherry Hill, New Jersey branch manager. This is no way to run a business that should be customer oriented and on the look out for future business. After reading some of the "feedback" on this company and the "used car salesman" approach, I... More...
    (Real Estate, Brokers, Mortgages)
    amazed's Picture   amazed    0 Comments   Comments
  • If you use these guys, be sure...



    If you use these guys, be sure to double-check everything. I was admittedly inexperienced in the loan process, however was unmistakably mislead by this company. We have two kids and a mortgage...we needed a debt consolidation loan and we needed it badly. Their rep spoke over us when we tried to call him with questions, essentially drowning us in words until we were so mystified that we allowed him to end the call. We did manage to get the loan documents, which reflected what we'd spoken to them about (and our financial situation left us no choice), so we trusted them. Because of... More...
    (Real Estate, Brokers, Mortgages)
    BrandyDodrill's Picture   BrandyDodrill    2 Comments   Comments

Freedom Mortgage Corporation Reviews By Product


Freedom Mortgage Corporation Comments


pdegrego103 says: (10 months ago)
 0
I just recently refinanced to get away from Freedom Mortgage. After my loan payoff, they seemed to deduct every bit of money from the payoff that they could. They deducted $82 for an inspection that never happened and they deducted $105 for PMI, after the loan was already paid off. During my years with Freedom Mortgage, I found them very difficult, rude at times, to deal with. Don't choose Freedom Mortgage!



jimritter says: (3 years ago)
 0
Don't think I want to use this company. Nice post card they sent me in the mail. But, I don't need any new problems. Too many complaints for me to use this company!!!! Maybe they need to be investigated.



debraash says: (3 years ago)
 0
yup not a good mortgage co. I too have many of the same problems with them. And rude... you would think they would want to do everything they can to help you from foreclosing. I don't guess it matters since I have a security backed loan they still don't lose if I foreclose. Best bet is to go with another mortgage co. No HUD Obahma make home affordable crap for me again. Turns out it was a gov. deal. Those refi's (modification programs) are gov refi's so your mortgage is a security investment for you know who... They don't care if you foreclose



OneHotMama says: (4 years ago)
 0
My husband has been out of work since Nov99, and we tried to get a better loan with I freedom after a month went by our house payment was late, then they asked for money for an appraisal which was never told to us it was said " no money would be required which was great!" then they asked for more money, we declined and lost our appraisal money which we could have used for part of a house payment, If you decide to go with this company make sure you have $$ in the bank!



FreedomMortgageSucks says: (5 years ago)
 0
Uhhh, me too...same story. Worse than car salespersons...a 30 year loan is nearly a life sentence compared to a 5 year car loan. Freedom will eat you alive if let them. Beware!




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